Senior IT Consultant

 

Jefferson Technology is seeking a senior information technology consultant with strong customer service skills to add to our dynamic, growing business.

Three absolute “must-haves”:

• A love of technology and how it can solve problems
• Genuine joy in helping others using the skills you have
• A cover letter telling us why you’re a great fit!

In this role, you will:

• Work with numerous client organizations of many sizes to understand and meet their IT-related needs
• Provide full lifecycle management of large and small IT projects for clients
• Manage relationships with multiple clients
• Set up, configure, maintain, and provide training on a variety of information technology assets, including desktop and laptop systems, LANs, WANs, printers, physical and virtual servers, and end-user software
• Assist clients in envisioning and developing IT initiatives to support their business
• Drive implementation of new technologies for clients
• Provide technical support and assistance to clients, including after-hours and weekend support
• Continually look for ways clients can improve their efficiency and operations

To be successful in this role, you should have many of these:

• 5+ years of experience in IT support, consulting, or help desk services
• EXCELLENT interpersonal skills, including patience and empathy, for both clients and coworkers
• A strong background in IT project management
• A proven track record of client service management
• Experience with a wide variety of IT assets from multiple different vendors
• A problem-solving mindset and love of getting to the root cause of issues
• Experience in a diversity of platforms, including Windows, Mac, Linux, and VMware
• Ability to work independently, in a team of coworkers, and collaboratively with clients
• Strong communication skills, including written, verbal, and phone
• Availability to work rotating after hours and weekends on call
• Strong personal drive to stay current in technology trends
• A love of building solutions and wowing clients!

Salary: $70,000.00 – $82,000.00 per year

Jefferson Technology is a local Charlottesville, VA managed service provider dedicated to providing clients with hassle-free, worry-free IT support and services. We believe deeply in our core values of Professionalism, Empathy, Thoroughness, Follow-up, and Expertise, and live by these values to provide top-of-the-line service to our clients. Because of this, we have been growing our customer base rapidly. If you believe in these values, have great customer-relation skills, and a love of all things tech…

Apply today with your resume and cover letter

 

Please make sure to include a detailed cover letter that tells us about you, and why you think you might be a good fit